Order Information & Terms
Transparent Ordering Process, Flexible Payment Options, and Reliable Global Delivery Solutions.
What You Need to Know Before Ordering
Clear information about our ordering process, payment terms, shipping methods, and after-sales support to ensure a smooth cooperation experience.
1. Ordering Process
Step 1: Submit an inquiry through the product page.
Step 2: We will confirm product specifications, quantities, customization requirements, and order details with you via email, and provide a detailed quotation.
Step 3: After order confirmation, we will issue the Proforma Invoice (PI) within 7 working days. The customer will make the agreed deposit payment according to the PI, and we will arrange production accordingly.
Step 4: All products will be inspected before shipment, and photos will be provided for confirmation.
Step 5: Arrange international shipping through reliable logistics partners.
2. MOQ & Customization
Our minimum order quantity (MOQ) depends on the product model, order volume, and customization requirements.
We provide OEM and customization services, including product specifications, colors, packaging, and branding solutions to meet different market needs.
3. Payment Terms
Available Payment Methods:
- T/T (Telegraphic Transfer)
- L/C (Letter of Credit)
Standard T/T Terms:
30% deposit payment before production, and 70% balance payment upon receipt of the Bill of Lading (B/L).
Payment details will be provided on the Proforma Invoice (PI) after order confirmation.
For product sample, full payment is required before production and shipment.
4. Production & Lead Time
Production time varies depending on product type, order quantity, and customization requirements.
Generally, standard orders can be completed within 15–45 working days after order confirmation and receipt of deposit.
We will keep customers informed throughout the production process to ensure timely delivery.
5. Shipping & Delivery
Available Trade Terms:
- FOB (Free On Board)
- CIF (Cost, Insurance and Freight)
Shipping arrangements will be based on the agreed trade terms, destination, and customer requirements. We will provide the necessary shipping documents to ensure smooth delivery.
Samples are usually shipped by international express services, such as DHL, UPS, or other reliable services.
6. After-Sales Support
We conduct quality inspections before shipment, and product quality will be confirmed through photos and videos. To avoid unnecessary losses, we recommend customers order samples for quality evaluation before placing bulk orders.
After shipment confirmation, we provide remote technical support and product usage guidance. Returns or refunds are not accepted for transportation damage or non-quality-related issues.
You ask, we answer
We specialize in rehabilitation and healthcare equipment, including mobility aids, bathroom safety products, and daily living assistance equipment.
We are a medical equipment manufacturer with our own production capabilities and international sales channel, ConvellCare. We also cooperate with selected factories to provide a wider range of rehabilitation products.
By combining our manufacturing experience and supply chain resources, we offer competitive prices, reliable quality, and professional solutions for global customers.
We mainly serve customers in Southeast Asia and Africa, providing reliable rehabilitation and healthcare equipment solutions for local distributors, healthcare providers, and businesses.
ConvellCare is a leading rehabilitation equipment manufacturer in China, focusing on B2B cooperation with distributors, wholesalers, and healthcare businesses.
Due to international shipping costs, after-sales service requirements, and operational considerations, we currently focus on bulk orders and do not provide individual retail services.